Home Health Redesign or Human Relations

Home Health Redesign: A Proactive Approach to Managed Care

Author: Barbara Stover Gingerich

Home Health Redesign introduces home health providers to integrated care delivery systems and shows how to capture and control costs and outcomes, how to deal with staffing issues, and how to gain accreditation from all relevant organizations, including the National Council for Quality Assurance. Changes in documentation, information management, and marketing and billing are addressed. Implementation issues, maintaining the restructured organization, and quality assessment and improvement strategies such as benchmarking are covered. An abundance of practical tools, such as tracking tools, orientation outlines, job descriptions, and examples of documentation and competency assessment and performance tools support the text.

Joan C. Murphy

This book outlines in detail the reengineering process for a home care agency in order that it remain competitive in the present and in future markets. They use the concepts of leaders in the field, Hammer and Champy, who have advised other corporations. The authors define the principles and concepts of the reengineering process for home care agencies. The readers have access to tools to remain fiscally accountable to both the agency mission and the community. According to the authors, and I agree, the book is intended for all persons employed in home health care, including those from acute care. It is also appropriate for nursing, management, and business students with an interest in home care. The authors provide many tools that can be used for the process. The references are timely and useful. The many tables and charts enhance the text. The authors take on the challenge of inspiring and motivating the readers to a higher level of accountability for the agency. They accomplish this by pointing out that home care as we knew it is gone and that to remain competitive and survive one must change. The content is presented in an understandable format. The reader is left with the realization that change is needed and has the tools available to undertake that process. The book is a must for home care providers who want to help create our future.

Doody Review Services

Reviewer: Joan C. Murphy, EdD, MS, NP (Utica College of Syracuse University)
Description: This book outlines in detail the reengineering process for a home care agency in order that it remain competitive in the present and in future markets. They use the concepts of leaders in the field, Hammer and Champy, who have advised other corporations.
Purpose: The authors define the principles and concepts of the reengineering process for home care agencies. The readers have access to tools to remain fiscally accountable to both the agency mission and the community.
Audience: According to the authors, and I agree, the book is intended for all persons employed in home health care, including those from acute care. It is also appropriate for nursing, management, and business students with an interest in home care.
Features: The authors provide many tools that can be used for the process. The references are timely and useful. The many tables and charts enhance the text.
Assessment: The authors take on the challenge of inspiring and motivating the readers to a higher level of accountability for the agency. They accomplish this by pointing out that home care as we knew it is gone and that to remain competitive and survive one must change. The content is presented in an understandable format. The reader is left with the realization that change is needed and has the tools available to undertake that process. The book is a must for home care providers who want to help create our future.

Rating

5 Stars! from Doody

Book about: Cases to Accompany Contemporary Strategy Analysis 5th Edition or Object Solutions

Human Relations: Interpersonal, Job-Oriented Skills

Author: Andrew J DuBrin

Designed to help readers enhance their interpersonal skills in the workplace, this book explores a blend of current and traditional interpersonal concepts—and features a heavy emphasis on skill development and self-assessment through an extensive variety of skill-building suggestions, exercises, and cases related to specific topics. Meets federal SCANS requirements. Addresses a full range of contemporary topics, including: the triarchic theory of intelligence and multiple intelligences; metacomunication; cross-functional teams and virtual teams; self-efficacy as it contributes to motivation; the integration of information technology into interpersonal skill development; improving cross-cultural relations; helping others grow and develop (including dealing with difficult people); 360-degree feedback; the integration of information technology into interpersonal skill development; and the modern career path. For anyone interested in developing or improving their interpersonal skills in the workplace.

Table of Contents:

	Preface
	Acknowledgments
Ch. 1	A Framework for Interpersonal Skill Training	1
Ch. 2	Understanding Individual Differences	13
Ch. 3	Interpersonal Communications	35
Ch. 4	Resolving Conflicts with Others	59
Ch. 5	Developing Teamwork Skills	83
Ch. 6	Group Problem Solving	105
Ch. 7	Cross-Cultural Relations and Diversity	123
Ch. 8	Becoming an Effective Leader	145
Ch. 9	Motivating Others	165
Ch. 10	Helping Others Develop and Grow	185
Ch. 11	Positive Political Skills	207
Ch. 12	Customer Satisfaction Skills	227
Ch. 13	Enhancing Ethical Behavior	247
	Glossary	265
	References	271
	Index	277