People-Focused Knowledge Management: How Effective Decision Leads to Corporate Success
Author: Karl Wiig
Business/ Management
People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success
Karl Wiig
"Karl Wiig's understanding of the human and organization dynamics of KM is unsurpassed. His decades of experience and insight are captured in this
seminal work."
— Carla O'Dell, Ph.D., President, APQC
" Karl Wiig instructs us precisely how to take advantage of a dynamic knowledge strategy. In People-Focused Knowledge Management, he simplifies the complex, makes the concepts relevant and actionable and leaves the (inevitable) results to us. Finally, we have a resource for creating a compelling knowledge value proposition linking economics, behavior and technology. — Debra Amidon, Founder and CEO, Entovation International, Ltd., and author of The Innovation Superhighway
"When it comes to weaving together theory and practice, Karl Wiig is a master! People-Focused Knowledge Management illustrates this beautifully. The depth of Wiig's analysis is unusual, and the fact that he carries the analysis all the way to concrete actions makes this book an especially valuable addition to the growing literature on knowledge management. A feast for the mind as well as the enterprise!"
— Sue Stafford, Professor and Chair, Department of Philosophy, Simmons College
"In People-Focused Knowledge Management, Karl Wiig goes beyond the boundaries of traditional knowledge management and integrates this with recent cognitive research on such diverse subjects as mental models, narrative, conceptual blending, decision theory, and sense making, in a very comprehensive treatment."
— Steve Denning, author of TheSpringboard
In People-Focused Knowledge Management, noted expert Karl Wiig moves our understanding of the knowledge economy to the next level focusing on the people—the knowledge workers themselves. Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He examines how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. He then shows how this understanding of how people work enables managers to implement structures and processes to improve effectiveness and gain competitive advantage.
Karl Wiig is the Chairman and CEO of Knowledge Research Institute, Inc. He has authored four books and over 60 articles on knowledge management, co-founded the International Knowledge Management Network, and served as a keynote speaker on six continents.
Table of Contents:
| Ch. 1 | Competing in the global economy requires effective enterprises | 1 |
| Ch. 2 | The effective enterprise | 26 |
| Ch. 3 | Actions are initiated by knowledgeable people : people make decisions and act using different kinds of mental functions | 63 |
| Ch. 4 | Mental and structural reference models | 100 |
| Ch. 5 | A knowledge model for personal situation-handling | 117 |
| Ch. 6 | Enterprise situation-handling | 155 |
| Ch. 7 | People-focused knowledge management in daily operations | 213 |
| Ch. 8 | People-focused knowledge management expectations | 248 |
| App. A | Examples of knowledge management analysis approaches | 281 |
| App. B | Examples of knowledge management practices and initiatives | 298 |
| App. C | Memory and knowledge categorizations | 312 |
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Legacies of Change: Transformations of Postcommunist European Economies
Author: John Campbell
The essays in this volume examine institutional change in five of the most important areas of economic life in central and eastern Europe after 1989: international and regional economic reintegration; the restructuring of the industrial base; how economic interests are to be represented; fiscal and budgetary reform; and reform of the social welfare system. The editors use these research findings to buttress a somewhat heterodox theory of institutional dynamics, one pointing to "discursive structures" and "governance structures" as key dimensions that, in combination, affect institutional change in this part of the world so that an economic "revolution" becomes an evolutionary processes of gradual transition.
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