Process Redesign and Accounting

Process Redesign (Engineering Process Improvement Series): The Implementation Guide for Managers

Author: Arthur R Tenner

Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.

Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.

You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing c ycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization.

The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.

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Booknews

DeToro (President, The Quality Network, Ltd.) and Tenner (Engineering Practices Coordinator, Exxon Research and Engineering Company) tell how to develop a program that achieves the goal of improvements in profit, efficiency, and quality. Part I examines cultural requirements, leadership, and understanding an organization's current situation. Part II explains defining and identifying core processes, measuring performance and efficiency, understanding the customer's needs, documenting the program, and setting appropriate goals. Part III details how to plan an improvement program, provides an explanation of benchmarking techniques, and discusses critical success factors. Annotation c. by Book News, Inc., Portland, Or.

Table of Contents:

	Foreword
	Preface
1	Quick Reference Guide to Process Redesign	3
2	Process Management	13
3	Leadership	21
4	Organizational Assessment	37
5	Define and Classify Processes	57
6	Identify Core Processes	65
7	Measure Performance	75
8	Measure Efficiency	93
9	Understand the Customer	115
10	Document Processes	135
11	Assess the Process	147
12	Planning the Improvement	159
13	Continuous Improvement	177
14	Process Benchmarking	209
15	Reengineering	229
16	Installing the Improved Process	245
	Appendixes	255
App. A	APQC Process Classification System	257
App. B	Six-Sigma Analysis	263
App. C	Sample Project Description	269
App. D	The Benchmarking Code of Conduct	279
App. E	Texas Instruments Benchmarking Core Team	285
App. F	Process Redesign at Xerox Corporation	293
App. G	Reengineering the Commercialization Process at Praxair	307
App. H	Sample Best Practices Report	315
	Index	327

Accounting: What the Numbers Mean

Author: David H Marshall

Accounting: What the Numbers Mean is written for non-accounting students who nevertheless need to understand accounting in order to effectively participate in planning, control, and decision-making. Students learn the basics, from what accounting information is to how managers use it. Marshall's simple, step-by-step approach has made it the leading text in the Survey market. The seventh edition includes new content updates, improved organization, great technology tools, and much more.

Table of Contents:

1	Accounting - Present and Past	1
PT. I	Financial Accounting	25
2	Financial Statements and Accounting Concepts/Principles	27
3	Fundamental Interpretations Made from Financial Statement Data	75
4	The Bookkeeping Process and Transaction Analysis	102
5	Accounting for and Presentation of Current Assets	142
6	Accounting for and Presentation of Property, Plant and Equipment, and Other Noncurrent Assets	190
7	Accounting for and Presentation of Liabilities	239
8	Accounting for and Presentation of Owners' Equity	280
9	The Income Statement and the Statement of Cash Flows	317
10	Explanatory Notes and Other Financial Information	366
11	Financial Statement Analysis	389
PT. II	Managerial Accounting	431
12	Managerial/Cost Accounting and Cost Classifications	433
13	Cost-Volume-Profit Analysis	472
14	Budgeting and Performance Reporting	501
15	Standard Costs and Variance Analysis	537
16	Capital Budgeting	563
	Appendix: Financial Statements and Other Financial Information from the Armstrong World Industries, Inc., 1994 Annual Report	583
	Index	623